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The Guild secures ESTAS Award for Best Agency Network for the fourth consecutive year

Posted on: Tuesday, October 22, 2024

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The Guild of Property Professionals has once again proven its excellence in the property sector, securing the coveted ESTAS award for Best Agency Network for the fourth consecutive year. This exceptional achievement, announced at the prestigious ESTAS awards ceremony on Friday, 18 October, underscores The Guild’s unwavering commitment to delivering outstanding customer service across the UK.

 

The ESTAS awards are based purely on client feedback, with ratings provided by homeowners who have experienced the services of estate and letting agents firsthand. The Guild network has accumulated over 26,000 end of transactions reviews since using the ESTAS platform, achieving an impressive 96.9% average customer service rating, a true reflection of the professionalism and dedication exhibited by Guild agents nationwide. 

 

Iain McKenzie, CEO of The Guild of Property Professionals, expressed his pride at the network's remarkable accomplishment. “Winning the ESTAS award for the fourth consecutive year is a testament to the relentless hard work and dedication of our Members. It demonstrates their commitment to offering exceptional service, which is the cornerstone of what The Guild stands for. This win is a shared triumph for everyone in our network."

 

In addition to the Best Agency Network 2024 accolade, Guild Members achieved several individual honours, including 22 gold, 19 silver and 13 bronze awards, as well as regional and postcode-specific recognitions. The Guild Agent of the Year 2024 title was awarded to C residential for their outstanding performance.

McKenzie went on to comment on the importance of supporting independent property professionals, saying, “We are immensely proud of this achievement. Our goal is to empower our Members to excel, providing them with the tools and services necessary to thrive in their market. There have been a number of challenges throughout the year, however, our agents have risen to the occasion, offering exceptional support to their clients.”

 

The ESTAS awards are celebrating their 21st year, continuing their mission of recognising excellence in the property industry through customer feedback. Founder of ESTAS, Simon Brown, commented: “For over two decades, ESTAS has evolved into more than just an annual awards event. It’s a community of like-minded property professionals dedicated to a single mission – delivering the highest level of service to their clients. The ESTAS review and awards platform plays a vital role in building consumer trust in our industry."

 

McKenzie concluded the evening by acknowledging the significant role that customer service plays in shaping the property industry and celebrating the continuous success of Guild Members at the ESTAS. “These awards are a recognition of the hard work and dedication our Members demonstrate on a daily basis. To be judged solely on customer feedback is an honour in itself, and to win the Best Agency Network for the fourth year running is an achievement we are all incredibly proud of.”

 

Full list of winning Guild Members

 

SALES 

Grand Prix Best Estate Agent Office – Silver – C residential

East Midlands Silver - Adams & Jones Market Harborough

London North Silver – Drivers & Norris

London West Gold – Homesearch

Northern Ireland Gold – Kingham Property Specialists

North East Bronze – Andrew Coulson Hexham

South East Essex Gold – Reyland Johnson

South East Essex Silver – Kingsleigh Residential

South East Surrey Gold – Seymours Woking

South East Sussex Bronze - Graham Butt Littlehampton

South West Corn, Dev, Dor Silver - Lawson Property

South West Corn, Dev, Dor Bronze – Smart Estate Agent Exeter

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales North Bronze - Williams & Goodwin Holyhead

Wales South Gold - Peter Morgan Neath

Wales South Silver - Taylor & Co

Wales South Bronze - Peter Morgan Bridgend

West Midlands Heref, War, WM, Worcs Bronze - Ferndown Estates

West Midlands Shrops, Staff Gold - C residential

Yorkshire East Gold – Sweetmove

Yorkshire North Bronze  - Norman F Brown Bedale

Best Local Estate Agency Group South East (Sussex) - Graham Butt

Best Local Estate Agency Group South West - Smart Estate Agent

Best Local Estate Agency Group Southern - White & Guard

Best Regional Estate Agency Group Wales - Morris Marshall & Poole

Best Regional Estate Agency Group South West – Webbers

Best Regional Group (6-20 Offices) in the UK Silver – Webbers

 

LETTINGS - Landlords

East Midlands Leics, Northants, Rut Gold - Adams & Jones Market Harborough

East of England Gold - Platinum Properties Ely

East of England Gold - Tylers Cambridge

London North Gold - Drivers & Norris

London West Gold - Parkes Estate Agents

London West Bronze – Homesearch

North East Gold - Northgate Newton Aycliffe

South East Sussex Silver - Taylor Robinson

South West Corn, Dev, Dor Silver - Smart Estate Agent Penryn

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales Gold - Peter Morgan Neath

Wales Bronze - Taylor & Co

West Midlands Heref, War, WM, Worcs Silver - Davidson Estates

West Midlands Shrops, Staff Silver - Barbers Wellington/Telford

Yorkshire Silver - Harris Shields Scarborough

 

LETTINGS - Tenants

East Midlands Leics, Northants, Rut Gold - Bentons

East Midlands Leics, Northants, Rut Bronze - Chelton Brown Northampton

East of England Gold - Platinum Properties Ely

East of England Silver - Tylers Cambridge

London East Silver - Net Lettings

London North Gold - Drivers & Norris

London West Gold - Homesearch

London West Bronze - Parkes Estate Agents

North East Silver - Northgate Newton Aycliffe

South East Essex Silver - Reyland Johnson

South East Kent Silver – M&M Estate & Lettings

South East Sussex Bronze - Taylor Robinson

South West Corn, Dev, Dor Silver - Smart Estate Agent Exeter

South West Corn, Dev, Dor Bronze - Smart Estate Agent Penryn

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales Gold - Peter Morgan Neath

West Midlands Heref, War, WM, Worcs Silver - Davidson Estates

 

BEST IN COUNTY 

Adams & Jones Market Harborough - Leicestershire - Sales & Lettings (Landlords)

Bentons - Leicestershire - Lettings (Tenants)

C residential - Staffordshire - Sales

Davidson Estates - West Midlands - Sales & Lettings (Landlords & Tenants)

Ferndown Estates - Warwickshire - Sales

Home Finders Swindon - Wiltshire - Sales & Lettings (Landlords & Tenants)

Kingham Property Specialists - Armagh - Sales

Morris Marshall & Poole Welshpool - Powys - Sales

Mundy's Lincoln & Market Rasen - Lincolnshire - Sales

Northgate Newton Aycliffe - Durham - Sales & Lettings (Landlords & Tenants)

Peter Morgan Bridgend - Mid Glamorgan - Sales

Peter Morgan Neath - West Glamorgan - Sales & Lettings (Landlords & Tenants)

Platinum Properties Ely - Cambridgeshire - Lettings (Landlords & Tenants)

Reyland Johnson - Essex - Sales

Seymours Woking - Surrey - Sales

Smart Estate Agent Penryn - Cornwall - Lettings (Landlords & Tenants)

Taylor & Co - Monmouthshire - Sales & Lettings (Landlords & Tenants)

Taylor Robinson - West Sussex - Lettings (Landlords)

Webbers Bude - Cornwall - Sales

Williams & Goodwin Bangor - Gwynedd - Sales

Williams & Goodwin Holyhead - Isle of Anglesey - Sales

 

PEOPLE AWARDS

Seymours Woking - Amy Sandys

Taylor Robinson - Ben Cannon

Ferndown Estates - Charlotte Lees

Reyland Johnson - Karen Avery

Homesearch - Michael Oomerjee

 

Congratulations to all our deserving Members on showcasing such a high standard of customer service. Find your local award-winning Guild Member to sell or let your home.